West Mercia Police have launched a series of help and advice pages and downloadable leaflets in the "Contact us" section on their website. These are to support members of the public to 'making the right call' in the event of you wishing to contact us about a specific issue.

This in turn will reduce the number of calls going in to the West Mercia Police Communications Centre, meaning that the staff are available for emergency calls and to reduce the waiting time for anyone calling in on 101.

Here are the areas that we covered.

Neighbour disputes
We would all like to live in peace with our neighbours, but unfortunately that is sometimes not how things work out. Here's what you can do if you are having problems. Unless a crime has been committed or someone is in immediate danger, the police are unlikely to intervene in neighbour disputes. However, we'll put you in touch with the groups and organisations who can help

Noise
The prosecuting authority in England for noise nuisance is your local authority. The police within England and Wales have very limited powers to deal with noise nuisance.

Highways and road faults
Road related faults and highways enquiries.

Assault
When you or someone you care about are assaulted, it is a very traumatic event. There are different levels of violence and assault and these are categorised in law by the level of injury.

Road traffic collisions
When do I have to report an accident to the police.

Cyberbullying and online harassment
Cyberbullying and online harassment can be extremely distressing. It can be classed as a criminal offence but there is lots of help available to support you.

Missing person
Anyone whose whereabouts cannot be established will be considered as missing until located, and their well-being or otherwise confirmed.

Fly tipping
Fly tipping is the illegal dumping of waste. Often, this will involve dumping large items that are dumped instead of being legally disposed of at a household waste and recycling centre or commercial site.

Home burglary
Burglary can be a very upsetting for the victims. We understand that burglary in your home can feel like a personal crime and an invasion of your personal space.

Civil dispute
A civil dispute can be a disagreement over ownership of property, dissatisfaction with a product or service provided, disputes over debts or bills and many other things where there is a difference in opinion between two or more parties over what was agreed.

Dogs fouling and barking
Information on dog fouling, dog barking and dog incidents.

Parking
Parking issues are handled by a mixture of local authority and police powers, depending on the situation.

Please click here Make The Right Call for Help and Advice on each of the topics listed above.

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